In an effort to strengthen citizen oversight and improve the quality of health services in the region, the participants of the second cohort of the Citizen School, REDC-SALUD Ombudsmen and the CEGSS team carried out oversight activities at the Santa María Visitación and San Andrés Semetabaj CAPs. 

Aspects of citizen oversight

Comprehensive monitoring with users: interviews were conducted to gather users' perceptions of the four elements of health: quality, acceptability, accessibility and availability.

Identification of problems with service personnel: the challenges faced by the health service were addressed in order to ensure dignified care for all users.

Monitoring process

In both activities, interviews were conducted with various key stakeholders:

• In Santa María Visitación, we spoke with the person in charge of the service, workers, the ambulance pilot, the person in charge of the pharmacy and users of the service.
• In San Andrés Semetabaj, we interviewed users, service personnel, the person in charge of Grandmothers Midwives and the CAP director.

The findings obtained during the surveillance activities will be analyzed and compiled in a report that will highlight both the positive aspects of the services and specific recommendations for improving care in each service.

In this monitoring, the commitment and work of the participants of the Citizen School for the Right to Health, as well as the support of the REDC-SALUD Ombudsmen, is highlighted. Their community service not only strengthens training and surveillance, but also empowers the community in the defense of their right to health.